Support
Phone still not working properly. I can call out, but incoming calls are still screwy. So I called tech support again. This time around they told me that the switch is fixed and that I shouldn't be having any trouble. Well duh, I just told you I still do. I didn't say anything about the noise, because I'm still afraid it might have something to do with my neighbour, but I told them about the incoming calls. I've even tried calling my land line from my cell phone, and the cell says it's been disconnected before my phone at home even starts ringing. But it does ring, and it keeps ringing until I pick it up, and then I just get a dial tone.
They tell me to restart my ADSL modem, i.e. just unplug it and plug it in again. That's because my phone connects through the modem somehow, even though it's not directly connected to the modem. Don't ask me how it works, but my phone company is my internet service provider. So I reboot the modem, but it doesn't help. The support guy tries to call me several times, and he can tell that something's weird. At one point he mentions that he got some kind of signal or noise, maybe a beep, but he's in trouble shooting mode and quickly skips ahead to the next test, so he's really just mumbling to himself.
So while I'm wondering what noise he could have heard, he puts me on hold to go talk to a technician. He comes back a while later and tells me he's put my problem in the technician's queue, and assigned it the highest priority (or "high prio" as he calls it). He takes down my cell phone number and tells me they might call and that I'll get an SMS when the problem's solved. Also, they probably won't be able to fix anything until tomorrow. Apparently they're still doing some kind of error checking on the switch that crashed.
I'm eagerly awaiting that SMS. Not being able to answer the phone is kind of frustrating. And I'm still wondering where my neighbour is. He hasn't come home yet. Not that it's really any of my business, but he did drive off in a huff after yelling at me, so I'm kind of concerned.
They tell me to restart my ADSL modem, i.e. just unplug it and plug it in again. That's because my phone connects through the modem somehow, even though it's not directly connected to the modem. Don't ask me how it works, but my phone company is my internet service provider. So I reboot the modem, but it doesn't help. The support guy tries to call me several times, and he can tell that something's weird. At one point he mentions that he got some kind of signal or noise, maybe a beep, but he's in trouble shooting mode and quickly skips ahead to the next test, so he's really just mumbling to himself.
So while I'm wondering what noise he could have heard, he puts me on hold to go talk to a technician. He comes back a while later and tells me he's put my problem in the technician's queue, and assigned it the highest priority (or "high prio" as he calls it). He takes down my cell phone number and tells me they might call and that I'll get an SMS when the problem's solved. Also, they probably won't be able to fix anything until tomorrow. Apparently they're still doing some kind of error checking on the switch that crashed.
I'm eagerly awaiting that SMS. Not being able to answer the phone is kind of frustrating. And I'm still wondering where my neighbour is. He hasn't come home yet. Not that it's really any of my business, but he did drive off in a huff after yelling at me, so I'm kind of concerned.
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